This policy does not apply to the practices of individuals we do not employ or manage, or to companies we do not own or control, including without limitation the practices of third party websites that you may access through a link on our website.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide certain services to you, such as shipping and credit card processing. We also are affiliated with a variety of businesses, including wineries, whose products may be sold to you through our website. We may need to share some of your personal information with them, but these companies do not retain, share, store or use personally identifiable information beyond what is necessary to assist us.
No registration is required in order to use this website, though a user must provide Personal Information prior to completing any purchase. Personal Information includes such items as name, email, phone number and shipping address and financial information such as credit card number, expiration date, billing address and date of birth. This information is necessary in order for us to contact users to confirm orders, facilitate shipping and billing, and to confirm the customer is of legal age; if you do not provide all the required information, you will not be able to complete a purchase through our site. When you place an order on our website, you will be prompted to become a registered user by creating a User Account. You will be required to provide a password for your User Account, and you may edit it at any time. The information that you provide upon placing an order will be saved to your user account, and you may edit it at any time: name, date of birth, phone number, and email address.
When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted with the best SSL (Secure Socket Layers) encryption. Our third party e-commerce providers, who manage billing and payment processing for our site, also use SSL encryption technology.
We automatically receive and store certain types of information about you whenever you visit our site, such as your IP address and cookie information. This is general information about your location and usage of the site, and we will not combine it with any personal information you provide to tell us who you are or what your email address is. We may use this non-personally identifiable information to improve and customize the content you see on www.tastingroom.com and to generally enhance your experience on the website.
We may collect email addresses entered on our site, even if the Tasting Room account creation process is not completed. We occasionally use these addresses to send promotional offers and other emails. If you do not wish to receive email from us, please unsubscribe using the link at the bottom of the email. Please note that we may send legal notices via email, so if you’ve opted out of receiving correspondence from us, you are responsible for reviewing all legal notices on our website. We will also send transactional information (if applicable) via email, and you will receive these emails even if you have opted out of receiving other correspondence from us.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.
We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our Website.
We collect contact information, such as name, shipping address and phone number, for gift recipients to ensure correct gift delivery. We do not sell or rent any personally identifiable information that you provide to us regarding gift recipients, but they may receive offers from us highlighting new features, new products and services and special offers we think they will find of interest. Also we may send marketing offers to gift recipients on behalf of ourselves and our business partners.
We also use web beacons. Web beacons are tiny graphic images placed on website pages or in our e-mails that allow us to determine whether you have performed certain actions. When you access these pages or open e-mail messages, the web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.
We enable you to refer friends to Tasting Room. You may be eligible to receive referral credit if someone that you refer to Tasting Room signs up to become a member of Tasting Room. If you wish to refer friends, we provide you a unique referral link that you can share directly with others via message from Tasting Room, e-mail, social media websites, or other communication methods. If someone clicks your link and takes a qualifying action, we may attribute that referral to you for purposes such as awarding you referral credit. We do not collect any Personal or Non-Personal Information about the persons with whom you share your link until the persons click the link and engage directly with Tasting Room. If a person clicks the link, the Tasting Room website automatically collects Non-Personal Information, which may include the person's IP address, ISP, and other Non-Personal Information. Personal Information is only collected if the person chooses to sign up and become a member of Tasting Room, or otherwise engages directly with Tasting Room.
1. Your Relationship with Tasting Room by Lot18
1.1 Your use of Tasting Room by Lot18’s services and web site (referred to collectively as the “Services”) is subject to the terms of a legal agreement between you and Tasting Room by Lot18. “Tasting Room by Lot18” is part of L18 Holdings, Inc., a Delaware corporation, whose principal place of business is at 729 7th Ave, Fl 8, New York, NY 10019. This document sets out the terms of that agreement.
1.2 At a minimum your agreement with Tasting Room by Lot18 will always include the terms and conditions set out in this document. These are referred to as the “Universal Terms”.
1.3 Your agreement with Tasting Room by Lot18 will also include the terms of any Legal Notices applicable to the Services. These are referred to as the “Additional Terms”. Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.
1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and Tasting Room by Lot18 in relation to your use of the Services. It is important that you take the time to read them carefully. This legal agreement is referred to as the “Terms”.
1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.
2. Accepting the Terms
2.1 In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.
2.2 You can accept the Terms by:
(A) clicking to accept or agree to the Terms, where this option is made available to you by Tasting Room by Lot18 in the user interface for any Service; or
(B) by actually using the Services. In this case, you understand and agree that Tasting Room by Lot18 will treat your use of the Services as acceptance of the Terms from that point onward.
2.3 You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with Tasting Room by Lot18, or (b) you are a person barred from receiving the Services under the federal, state or local laws of the jurisdiction in which you are resident or from which you use the Services.
2.4 Before you continue, you should print off or save a local copy of the Universal Terms for your records.
3.1 Tasting Room by Lot18 relies upon a network of independent vendors and manufacturers (“Vendors”) who sell the goods advertised through the Services and ships them directly to you. If you wish to purchase any product or service made available by a Vendor through the Services (each such purchase, a “Transaction”) you may be asked to supply certain information relevant to your Transaction, including without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Lot18 and Vendor the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by your or on your behalf. In connection with each Transaction, you represent that you may purchase and receive the products ordered in compliance with all applicable laws, including without limitation the alcoholic beverage control laws of the jurisdiction in which you reside, and that such products will be used only in a lawful manner.
3.2 Tasting Room by Lot18 displays suggested retail prices for goods advertised through the Services based on pricing information provided by Vendors and Tasting Room by Lot18 makes no promises about the reliability or accuracy of any such information.
4. Tasting Room by Lot18 100% Satisfaction Guarantee
We want you to be 100% satisfied with your wine purchase. If ever you are dissatisfied with any product you receive from us, just reach out to us and we’ll either replace it or provide you with a full credit toward your next purchase.
5. Return Policy
5.1 In the event that you should have a broken bottle or damaged delivery issue, just reach out to us within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction, which may include replacement or a full credit.
5.2 Tasting Room by Lot18 will attempt to send a courtesy reminder email 14 days prior to your next club shipment – to the email address we have on file. Once the order has been placed you will receive an email receipt for your records. Please be sure to add firstname.lastname@example.org to your address book and mark Tasting Room by Lot18 emails as "Not Spam." After you have received at least one full-sized bottle shipment, you may postpone an upcoming order or cancel your membership at no cost before the upcoming order is processed. If you have received your shipment and would like to return it you can send your unopened wine to We Ship Express, 118 Aker Drive, Cobleskill, NY 12043 to receive a refund. Please include the order number and your shipping address with the package so the return can be identified with your account. When we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email. If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $15 return shipping fee.
6. Provision of the Services by Tasting Room by Lot18
6.1 Tasting Room by Lot18 has affiliated legal entities (“Affiliates”). Sometimes, these Affiliates will provide the Services to you on behalf of Tasting Room by Lot18. You acknowledge and agree that Affiliates will be entitled to provide the Services to you.
6.2 Tasting Room by Lot18 is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Tasting Room by Lot18 provides may change from time to time without prior notice to you.
6.3 As part of this continuing innovation, you acknowledge and agree that Tasting Room by Lot18 may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Tasting Room by Lot18’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Tasting Room by Lot18 when you stop using the Services.
6.4 You acknowledge and agree that if Tasting Room by Lot18 disables access to your account, you may be prevented from accessing the Services, your account details or any other content which is contained in your account.
7. Membership Eligibility; Use of the Services by you
7.1 Membership in Tasting Room by Lot18 is available to members who are 21 years and older, residents of the United States and who have not been suspended or removed by Tasting Room by Lot18. You agree to use the Services for personal use and not for commercial purposes. Members may not have more than one active membership account. Members are prohibited from selling, trading or otherwise transferring a membership account to anyone else. We are not liable for any damages or losses caused by someone using your account without your permission. However, if Tasting Room by Lot18 suffers any damage due to the unauthorized use of your account, you may be liable. By using the Services, you represent that you qualify to use the Services.
7.2 In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to Tasting Room by Lot18 will always be accurate, correct and up to date.
7.3 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law or regulation.
7.4 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Tasting Room by Lot18, unless you have been specifically allowed to do so in a separate agreement with Tasting Room by Lot18.
7.5 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
7.6 Unless you have been specifically permitted to do so in a separate agreement with Tasting Room by Lot18, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
7.7 You agree that you are solely responsible for (and that Tasting Room by Lot18 has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Tasting Room by Lot18 may suffer) of any such breach.
8. Your passwords and account security
8.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
8.2 Accordingly, you agree that you will be solely responsible to Lot18 for all activities that occur under your account.
8.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify Tasting Room by Lot18 immediately by contacting us here.
9. Privacy and your personal information
9.2 You agree to the use of your data in accordance with Tasting Room by Lot18’s privacy policies.
10. Content in the Services
10.1 You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the “Content”.
10.2 You should be aware that all information which you have access to as part of, or through your use of, the Services (“Content”) may be protected by intellectual property rights which are owned by third parties who provide that Content to Tasting Room by Lot18 (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Tasting Room by Lot18 or by the owners of that Content, in a separate agreement.
11. Proprietary rights
11.1 You acknowledge and agree that Tasting Room by Lot18 (or Tasting Room by Lot18’s licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
11.2 Unless you have agreed otherwise in writing with Tasting Room by Lot18, nothing in the Terms gives you a right to use any of Tasting Room by Lot18’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
11.3 If you have been given an explicit right to use any of these brand features in a separate written agreement with Tasting Room by Lot18, then you agree that your use of such features shall be in compliance with that agreement and any applicable provisions of the Terms as updated from time to time.
12. License from Tasting Room by Lot18
12.1 Tasting Room by Lot18 gives you a personal, royalty-free, non-assignable and non-exclusive license to use the Services as provided to you by Tasting Room by Lot18 This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Tasting Room by Lot18, in the manner permitted by the Terms.
13. Content license from you
13.1 By submitting, posting or displaying any content on or through the Services, you give Tasting Room by Lot18 a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. Tasting Room by Lot18 reserves the right at any time to remove any content generated, submitted, posted or displayed by you on or through the Services.
13.2 You confirm and warrant to Tasting Room by Lot18 that you have all the rights, power and authority necessary to grant the above license.
14. Ending your relationship with Tasting Room by Lot18
14.1 The Terms will continue to apply until terminated by either you or Tasting Room by Lot18 as set out below.
14.2 If you want to terminate your legal agreement with Tasting Room by Lot18, you may do so by (a) notifying Tasting Room by Lot18 and (b) closing your account for all of the Services, where Tasting Room by Lot18 has made this option available to you. Please contact Tasting Room by Lot18’s member services department to terminate your legal agreement with Tasting Room by Lot18.
14.3 Tasting Room by Lot18 may at any time, terminate its legal agreement with you for any reason, including without limitation, if:
(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(B) Tasting Room by Lot18 is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
(C) the partner with whom Tasting Room by Lot18 offered the Services to you has terminated its relationship with Tasting Room by Lot18 or ceased to offer the Services to you; or
(D) Tasting Room by Lot18 is transitioning to no longer providing the Services to users in the jurisdiction in which you are resident or from which you use the Service; or
(E) the provision of the Services to you by Tasting Room by Lot18 is, in Tasting Room by Lot18’s opinion, no longer commercially viable.
14.4 Nothing in this Section shall affect Tasting Room by Lot18’s rights regarding provision of Services under Section 6 of the Terms.
14.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Tasting Room by Lot18 have benefited from, been subject to (or which have accrued over time while the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 21.7 shall continue to apply to such rights, obligations and liabilities indefinitely.
15. EXCLUSION OF WARRANTIES
15.1 NOTHING IN THESE TERMS, INCLUDING SECTIONS 15 AND 16, SHALL EXCLUDE OR LIMIT Tasting Room BY LOT18’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
15.2 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE.”
15.3 IN PARTICULAR, Tasting Room BY LOT18, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR.
15.4 ANY PRODUCTS OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR USE OF THE SERVICES AND PRODUCTS.
15.5 Notwithstanding Tasting Room by Lot18 's making such third party products available on its web site through the Services and its satisfaction guarantee for such purchases, Tasting Room by Lot18 shall have no responsibility or liability to you for such third party products and any claims or disputes by you regarding these products shall be brought directly to and shall be the responsibility of, that third party Vendor.
15.6 Tasting Room BY LOT18 FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
16. LIMITATION OF LIABILITY
16.1 SUBJECT TO OVERALL PROVISION IN PARAGRAPH 15.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT Tasting Room BY LOT18, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY CONTENT, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER WHOSE CONTENT APPEARS ON THE SERVICES;
(II) ANY CHANGES WHICH Tasting Room BY LOT18 MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) YOUR FAILURE TO PROVIDE Tasting Room BY LOT18 WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
16.2 THE LIMITATIONS ON Tasting Room BY LOT18’S LIABILITY TO YOU IN PARAGRAPH 17.1 ABOVE SHALL APPLY WHETHER OR NOT Tasting Room BY LOT18 HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
17. Copyright and trade mark policies
17.1 It is Tasting Room by Lot18’s policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law (including, in the United States, the Digital Millennium Copyright Act) and to terminating the accounts of repeat infringers.
18.1 Some of the Services are supported by advertising revenue. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.
18.2 The manner, mode and extent of advertising by Tasting Room by Lot18 on the Services are subject to change without specific notice to you.
18.3 In consideration for Tasting Room by Lot18 granting you access to and use of the Services, you agree that Tasting Room by Lot18 may place such advertising on the Services.
19. Other content
19.1 The Services may include hyperlinks to other web sites or content or resources. Tasting Room by Lot18 may have no control over any web sites or resources which are provided by companies or persons other than Tasting Room by Lot18.
19.2 You acknowledge and agree that Tasting Room by Lot18 is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
19.3 You acknowledge and agree that Tasting Room by Lot18 is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
20. Changes to the Terms
20.1 Tasting Room by Lot18 may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, Tasting Room by Lot18 will make a new copy of the Universal Terms available, and any new Additional Terms will be made available to you from within, or through, the affected Services.
20.2 You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, Tasting Room by Lot18 will treat your use as acceptance of the updated Universal Terms or Additional Terms.
21. General legal terms
21.1 Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.
21.2 The Terms constitute the whole legal agreement between you and Tasting Room by Lot18 and govern your use of the Services (but excluding any services which Tasting Room by Lot18 may provide to you under a separate written agreement), and completely replace any prior agreements between you and Tasting Room by Lot18 in relation to the Services.
21.3 You agree that Tasting Room by Lot18 may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
21.4 You agree that if Tasting Room by Lot18 does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Tasting Room by Lot18 has the benefit of under any applicable law), this will not be taken to be a formal waiver of Tasting Room by Lot18’s rights and that those rights or remedies will still be available to Tasting Room by Lot18.
21.5 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
21.6 You acknowledge and agree that each member of the group of companies of which Tasting Room by Lot18 is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.
21.7 The Terms, and your relationship with Tasting Room by Lot18 under the Terms, shall be governed by the laws of the State of Delaware without regard to its conflict of laws provisions. Any controversy or claim arising out of or relating to these Terms, the Services or the relationship between you and us shall be settled by binding arbitration administered by the American Arbitration Association using the AAA's Commercial Dispute Resolution Procedures and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be specific to you, and as such, you agree that you shall not bring or participate in any action against Tasting Room by Lot18 as part of a class action either in arbitration or in any court. In the event the foregoing is held to be unenforceable by any court, You and Tasting Room by Lot18 agree to submit to the exclusive jurisdiction of the courts located within the State of Delaware to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Tasting Room by Lot18 shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
22. Code of Conduct
22.1 At Tasting Room by Lot18, we continually strive to offer our members a superior experience by curating small-production, hard-to-find products that our procurement teams discover from all over the world. We also do our best to offer a first-class experience for our members, and uphold the highest degree of professionalism. We, therefore, reserve the right to cancel and/or terminate any member’s account for any violation of the Terms & Conditions listed throughout the site. Any fraudulent behavior, creating of multiple accounts to acquire additional credits, spamming, flaming, excessive use of profanity or abusive language, either on Tasting Room by Lot18 or any other website in regards to Tasting Room by Lot18 or while contacting any of our Member Services team, will not be tolerated.